Pricing that stays understandable
Workspace does not require a subscription. Use a wallet when volume varies, or opt into a monthly allowance when a stable budget makes more sense.
Use wallet credits for messages and AI. No forced plan and no automatic upgrade. Funding is currently arranged with the team.
Each seat adds $60 to the pooled company allowance for 30 days. Ask the team to arrange the plan; self-service checkout is not available yet.
USD per message. AI usage is billed separately.
| Channel | Incoming | Outgoing |
|---|---|---|
| $0.002$2 / 1,000 | $0.003$3 / 1,000 | |
| Website chat | $0No incoming fee | $0.002$2 / 1,000 |
| Other connected channels | $0.002$2 / 1,000 | $0.002$2 / 1,000 |
Handoff: $0.002 once per conversation. Website chat outgoing fees apply to bot and employee replies.
Per one million tokens. A token is a small piece of text; AI is charged by the actual input and output, not a flat fee per action.
| Token type | SYNVIO AI rate |
|---|---|
| Input · not cached | $2 / million |
| Input · cached | $0.50 / million |
| Output | $8 / million |
1,000 incoming emails + 1,000 outgoing emails = $5 in message fees. If AI also uses 1 million uncached input tokens and 200,000 output tokens, add $3.60. Total usage: $8.60, before any handoffs or other usage.
Handoff: $0.002 once per conversation ($2 per 1,000 handoffs), added to message fees. Designer previews: no channel fees; generated replies still use the selected AI provider.
With BYOK: Synvio AI charge is $0. Your selected provider bills you directly. Message and handoff fees still apply.
USD usage rates are separate from wallet funding and optional plan payments. A wallet bonus adds service credits; it does not change the published usage rates. The SYNVIO AI safety cap is $0.15 per request; requests that cannot fit are rejected before generation.
Enter team volume and AI usage. BYOK provider bills are excluded; channel fees are still estimated here.
1 credit = $1 of services at SYNVIO/CORE published rates. Credits cannot be withdrawn as cash.
Bonus reaches its maximum 60% at $25. Larger payments keep the same rate. Credits pay for platform AI, messages and handoff, including channel fees with BYOK.
