Email · waiting for Marek
Customer operations platform
Support work,
kept together.
SYNVIO gives your team one place for customer conversations, AI assistance and the rules behind a reliable reply. Build in Flow. Work in Workspace. Keep control throughout.
✓ Use AI or bring your own key ✓ Human handoff stays in your control
ACTIVE CONVERSATIONSJan KowalskiInvoice for order #8821 Anna NowakPricing question Guest #4821Delivery address update
Instagram DM · AI handled
Web chat · assigned to Anna
OPEN · EMAIL
Invoice for order #8821
Conversation context loaded · 4 messages · customer needs a corrected invoice.
Jan Kowalski
Hello, could I receive a corrected invoice for order #8821?
09:05Anna Kowalska
Thank you. I’m checking this with the team and will come back to you shortly.
QUEUED · nowFOR THE EMPLOYEEConversation summary
Suggested actions
Synvio Copilot
Customer needs an invoice correction. Order #8821 is assigned to Marek.
Suggested actions
- Check the order data.
- Confirm the corrected invoice address.
- Send the reply after review.
Ask Copilot about this conversation…
One operating model
Automation where it helps.
Ownership where it matters.
Flow does not require Workspace. Workspace does not require AI. Connect them only when your process needs both.
Define the work
Set purpose, knowledge, escalation rules and the channel for every assistant. Publish only when a draft is ready.
Let the right layer respond
AI can handle routine questions. A person can take over with the customer context intact.
Keep the team aligned
Use assignments, availability and channel access so people see the conversations they should handle.
Connected channels
Start where your customer already is.
Every channel can run AI only, team only, or a controlled handoff between both. Settings remain separate for every assistant and organization.
Keep customer email in the same queue, with ownership, team replies and an optional AI draft.
Workspace readyWebsite chat
Build a configurable assistant for your website using knowledge, decision paths and Workspace handoff.
Available nowInstagram DM
Connect a professional Instagram account through Meta Business Login and route conversations to Flow or Workspace.
Controlled rolloutPricing that stays understandable
Use PAYG by default.
Choose a plan only when it helps.
Workspace does not require a subscription. Use a wallet when volume varies, or opt into a monthly allowance when a stable budget makes more sense.
Wallet / PAYG
Pay for useFund usage when you need it. No forced plan and no automatic upgrade.
- Workspace without a subscription
- $25 deposit becomes $40 of credits
- Bonus reaches up to 60% as a deposit grows
Predictable usage
$25 / seatEach seat adds $60 to the pooled company allowance. The allowance is valid for 30 days and is entirely optional.
- $60 monthly allowance per seat
- Higher limits and a predictable budget
- Never required to use Workspace
INTERACTIVE USAGE ESTIMATOR
Estimate 30 days of usage
Enter team volume and AI usage. BYOK provider bills are excluded; channel fees are still estimated here.
SINGLE PAYG DEPOSIT$25.00+60.0% bonus · +$15.00 credits40.00 credits25.00 purchased + 15.00 bonus (60.0%)
$260% bonus from $25$100
1 credit = $1 of services at SYNVIO/CORE published rates. Credits cannot be withdrawn as cash.
Bonus reaches its maximum 60% at $25. Larger payments keep the same rate. Credits pay for platform AI, messages and handoff, including channel fees with BYOK.
Built to extend
A foundation for more channels,
not another isolated chatbot.
Instagram operations
Secure professional-account connection, DM routing and controlled handoff into Workspace.
Mobile companion
A mobile app is planned for team awareness, assignments and timely replies away from a desk.
More integrations
Additional channels and helpdesk connections built on the same organization and access model.
Ready when your process is
Build the assistant.
Keep people in charge.
Create your first assistant in Flow, then bring in Workspace only when a team needs to join the conversation.