Information we process
We may process account details, support conversations, contact information, company knowledge, channel connection metadata, technical logs and billing records needed to provide and secure the service.
Privacy policy
How SYNVIO handles information.
Last updated: 26 October 2026. This policy describes processing for the SYNVIO website, Flow and Workspace.
Why we process it
We use information to operate accounts, route conversations, provide configured AI features, support customers, prevent misuse, maintain records and meet legal obligations.
AI and connected providers
When an organization enables AI, relevant conversation context and approved knowledge may be sent to its selected provider to generate a response. With BYOK, the organization chooses and pays that provider directly.
Service providers
SYNVIO uses infrastructure and service providers such as hosting, database, email, authentication, payment and AI providers where needed to operate the service. Access is limited to the purpose of providing the service.
Retention and access
Organizations control their workspace configuration and authorized team members. We retain information only as needed for the service, security, legal obligations and legitimate operational records.
Your choices
You may ask about access, correction, deletion or privacy concerns by emailing support@synviocore.xyz. We may need to verify identity and authority before acting on a request.