Knowledge before guesswork
Add current product facts and policies, set allowed and forbidden behavior, and keep important information easy to find.
SYNVIO / FLOW
An assistant built
around your answers.
Start with approved knowledge and clear instructions. Choose website chat or Instagram, test the conversation and decide when your team takes over.
Website or Instagram
Customize a website widget and embed it on an approved domain. For Instagram, connect a supported professional account; the Instagram interface is controlled by Meta.
A deliberate handoff
Choose AI-only, human-only or a hybrid process. Configure team availability, fallback contacts and the message a customer receives when the conversation moves to your team.
Test, then publish
Save a draft, test replies and publish deliberately. Protect public chats with configured anti-spam limits and temporary blocks.
See how it fits together.
Explore the Workspace preview or ask the website assistant a question.
See the preview →